Customer Satisfaction Surveys

Both faculty and central support services are becoming increasingly interested in learning about the service expectations and experiences of their customers - either staff or students, or both. CHEQ is able to assist with customer surveys in the following ways:

• Advising on methods for identifying customers' needs and expectations,
• advising on methods for measuring customer satisfaction with services provided,
• assistance in planning and conducting customer focus groups,
•  Developing, administering, conducting customer satisfaction surveys, reporting on results and assisting with addressing improvements identified.

Please contact Phillip Adams, Manager, Evaluations or on tel: 59097 for further information.